Refunds & Returns Policy

Our Return Policy is in addition to your rights under Australian Consumer Law. As per Australian Consumer Law, you are entitled to a full refund for a faulty product.

 

Get Strapt™ reserves the right to assess the age and condition of returned merchandise that has been worn prior to processing a refund or exchange for a faulty garment. This will be done in line with our Swimwear Care Instructions and will consider misuse or neglect of the item. Get Strapt™ may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Unless the merchandise is deemed a genuine manufacturer’s fault, exchanges, refunds, or credit notes will not be provided after use.

 

CHANGE OF MIND RETURNS POLICY FOR ONLINE PURCHASES

We offer a refund within 30 days for online purchases for change of mind, providing the following criteria are met:

  1. Proof of purchase is provided.
  2. Swing tickets and hygiene stickers are untampered with and attached (please ensure swimwear is tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we consider this has not been done).
  3. The garment or item is in original condition, unworn, and unwashed.
  4. A completed Returns Form is included in the Returns Package.

 

UNDERWEAR AND CERTAIN TYPES OF SWIMWEAR MIGHT BE NON-RETURNABLE FOR HYGIENE REASONS UNLESS THEY ARE FAULTY. THIS EXCEPTION APPLIES IF THE HYGIENE STICKER HAS BEEN REMOVED OR TAMPERED WITH.

To return an item:

  1. Download and print your return form here.
  2. Post your item to: Get Strapt, 8 Frederick Street, Ashfield NSW 2131, AUSTRALIA

 

NOTES:

Return shipping costs incurred by the customer are non-refundable and are at the customer's expense. We advise selecting a service that provides tracking. Refunds will only be issued upon receiving the returned item that meets the criteria above.


Get Strapt™ can accept goods purchased online for refunds at our stores; however, refunds cannot be processed in-store. These must meet the criteria above and include a completed Returns Form. Online purchase refunds requested in-store will be processed within 3-5 business days.


Refunds will be processed within 3-5 business days of Get Strapt™ receiving the returned parcel. An email notification will be sent for verification. Please allow 1-3 business days for the funds to appear in your account.

 

RETURNING FAULTY PRODUCTS

Should you experience a problem with your item, please follow these steps:

  1. Email us at info@getstrapt.au providing details of the fault. Include a photo of the fault, proof of purchase, and a contact phone number. INCLUDE YOUR ADDRESS FOR A PRE-PAID ENVELOPE TO BE SENT.
  2. Depending on the nature of the issue, we may ask for further details of “care and use” for potential manufacturer assessment.
  3. We will provide a return authorisation number for the garment return.

RETURN SHIPPING COSTS ARE NON-REFUNDABLE AND ARE AT THE CUSTOMER’S EXPENSE. WE ADVISE SELECTING A SERVICE THAT PROVIDES TRACKING.

 

TIMELINE FOR RETURNS AND REFUNDS:

Customers have 30 days to request a return via email. Item assessment will take 5 days, after which the customer will be contacted. Refunds will be processed within 3-5 business days of Get Strapt™  receiving the returned parcel. An email notification will be sent for verification. Please allow 1-3 business days for the funds to appear in your account.

 

TERMS CONDITIONS

All rates are in Australian dollars (AUD).


Get Strapt™ reserves the right to reject returns that are not in accordance with our Return Policy.


Get Strapt™ cannot be held accountable, nor provide refunds or exchanges, for purchases made outside of our retail stores, markets or website.


If you do not understand the Terms Conditions outlined above, or if you have any questions, please contact us at info@getstrapt.au or 0430067531.

 

 

FAQ SECTION

To assist you better, here are some common questions regarding returns:

PRE-PAID RETURNS OPTION: For customer satisfaction, we offer pre-paid return labels for faulty products or within promotional periods.

STORE CREDIT INCENTIVES:

Customers can opt to receive their refund in the form of store credit with an additional 5-10% increase to encourage future purchases.

ENVIRONMENTAL CONSIDERATIONS:

We use eco-friendly packaging for returns and have a program to recycle or cherish used items meaningfully.

VISIBILITY AND ACCESSIBILITY:

Our return policy is easy to find and understand, using simple and clear language without legal jargon. We also consider translating our return policy into other languages for a substantial non-English speaking customer base.

INTERACTIVE RETURNS PROCESS:

An online return portal is available where customers can initiate the returns process, track the status of their return, and communicate directly with customer service, streamlining the process and improving user experience.

By implementing these improvements, Get Strapt™ aims to better align with consumer needs, minimize returns-related confusion, and enhance overall customer relationship management.